What it does
After a customer calls and books, RunDesk AI automatically texts them a confirmation — the appointment time, your business name, your phone. Before the appointment, it sends a reminder. After the job's done, it can send a thank-you and review request.
None of this is extra work for you. The AI writes each text in context — it references the actual service booked, the actual time, the actual customer name.
What the customer sees
Why this is a big deal
Missed-appointment rates drop ~30% when customers get a reminder the day before. And review rates jump 3–5x when the ask comes within 24 hours of the service — not three days later when they've forgotten.
But sending these manually is a grind. You forget. You send them at odd hours. You phrase them differently each time. The AI does it at exactly the right moment, exactly the right way.
How we're different
RunDesk AI
SMS follow-ups included on the Pro plan ($149/mo). Appointment confirmations, reminders, and post-job messages all automatic.
Rosie
Website Texting is a separate add-on at $50/mo. Customer SMS follow-ups are limited and manual.
What texts the AI can send
- Booking confirmations — right after the call ends
- Appointment reminders — day-before or hour-before, your choice
- "I'm on my way" texts — when you mark a job as started
- Review requests — after job completion, with a Google review link
- Invoice / payment reminders — when payments are outstanding (Business plan)
- Custom messages — one-offs you want to send a customer
Compliance
All RunDesk AI numbers are registered with A2P 10DLC (required by US carriers for business texting). Every automated message includes an opt-out line ("Reply STOP to unsubscribe"). If a customer texts STOP, they're immediately opted out — no more texts from your number ever.
FAQ
Which plan includes SMS follow-ups?
The Pro plan ($149/mo) and Business plan ($299/mo). Starter ($49/mo) focuses on call answering only.
Does Rosie charge extra for this?
Yes — Rosie's Website Texting widget is $50/mo on top of their base plan. RunDesk AI includes customer SMS follow-ups in the Pro plan.
Can customers reply to the texts?
Yes. Replies route to the dashboard. The AI can also handle the reply thread — if the customer asks "can we move to Friday?" the AI can check availability and respond.
What if the customer doesn't want texts?
They can reply STOP any time. They'll never get another automated text from your number.
Can I customize the message content?
Yes. You can edit templates in the dashboard. The AI will personalize them per customer (name, service, time) but the overall tone and wording is yours.
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